Inside Sales
The Law Offices of Josephia Rouse
Baltimore, MD US
Posted ago
The Law Offices of Josephia Rouse
We’re searching for an enthusiastic inside sales representative to join our team and support business growth. You’ll need strong persuasion skills to turn customer prospects into qualified leads. Our ideal candidate is an excellent deal-maker who loves talking to people. If you’re looking to jump-start your career in sales, please apply today!
Responsibilities
  • Communicate with prospects via email, phone calls or other forms of communication to convert them into qualified leads and funnel them to the sales pipeline
  • Track performance goals and key sales metrics on a monthly and quarterly basis to make sure company goals are achieved
  • Assess and send qualified leads to inbound sales representatives so they can convert clients and provide quick turnaround
  • Keep the customer database updated to ensure information on prospective and past clients is current
  • Expand the clientele by finding new business opportunities within specific geographies

In accordance with the ethical rules governing lawyers, the Salesperson will not:

  • Provide legal advice
  • Quote a fee (however, the Salesperson may share a fee that has been determined by the Owner), or enter into an engagement with a PNC "Potential New Client"

The Salesperson will:

  • Prepare prospective clients for entering into an engagement with the Owner or other designated attorney by obtaining the client’s signature and then receiving an attorney’s approval

The Salesperson will conduct in-depth meetings with Prospective New Clients for the purpose of selling legal services. During these meetings the Salesperson will:

  • Follow policies and procedures to communicate with PNCs effectively
  • Collect information about PNCs for which they are seeking the Firm’s help
  • Assure the PNCs that the Firm’s attorneys and staff will be able to help them
  • Show compassion for PNC's troubles
  • Provide a general description of the Firm’s services in the area where the PNC needs help

The Salesperson will oversee the client onboarding process:

  • Create the Engagement Agreement and accept payment with attorney approval
  • Send emails to appropriate parties within the firm to start a new case
  • Follow up with clients 5 days after being hired and verify onboarding was completed
  • Follow up with clients 15 days after being hired to ensure they are receiving great client support and answer any of their current concerns

The Salesperson will:

  • Stay in contact with PNCs who do not appear for their consult, and PNCs that do not sign up after their initial consultation to keep the door open for them to come in when they are ready
  • Keep detailed records about the number of PNCs that contact the firm, the number that are scheduled for an initial consultation, come in for initial consultations, the number that engages the firm, and other associated metrics (referral source, average case value, etc.
  • Actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on the “front lines” experience

Qualifications
  • Experience using CRM software as part of the sales process
  • Possess a valid U.S. driver’s license and be able to travel by car
  • High school diploma required, bachelor’s degree preferred
  • 2+ years of experience in sales or a similar role
  • Great time management, interpersonal, and communication skills, both written and verbal

  • 2 years of experience in sales of products or services in a law firm setting luxury or high-end products and services are preferred. A proven track record using a consultative sales approach is required
  • A strong interest in consultative solutions selling
  • Experience with CRM, particularly reporting, is required
  • Knowledge of the legal industry is an asset
  • Real-life experience & a few “battle scars” give you empathy and understanding is an asset
  • Experience overcoming a major obstacle in life and making an important change in your life, so you know at your core that others can do it too, is a plus

Compensation
$80,000 at plan yearly
About The Law Offices of Josephia Rouse

We are a fast-growing, tech-savvy family law firm, looking for someone who is up for the challenge of making a difference every day in the lives of our clients. Our clients are our focus, we are focused on creating a plan with them and following through with that plan so that they can look forward to a better life after divorce.

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