As a Lead Irrigation Service Technician for HEROES Lawn Care of Livonia, you will meet with residential and commercial customers to perform maintenance and repair of irrigation systems. You will use your knowledge and training to make recommendations to customers on additional products and services that may be needed as you complete a 35-point inspection of the property. The Lead Irrigation Service Technician will also identify potential problems and discuss solutions and services with the customer and follow through with customers until all issues are resolved. Finally, you will work with the General Manager to optimize production efficiency and ensure the highest level of customer service with an effective schedule and routes.

• Conduct 35-point inspection of irrigation systems
• Install or troubleshoot smart irrigation controllers and set up zones for optimal water coverage
• Teach customers how to use the system in a friendly manner
• Respond to customer’s requests and complaints, making appropriate recommendations, and advise customers on how to improve their irrigation system
• Demonstrate expertise in maintenance and repair of irrigation systems and related components including irrigation lines, sprinkler heads, control panels, valves, pumps, etc.
• Perform seasonal maintenance of irrigation systems for turn-on and winterization
• Meet or exceed monthly production goals as set by General Manager
• Interact with customers, colleagues, and vendors in a professional manner
• Follow warehouse and equipment daily maintenance and cleaning standards
• Complete cross-training in other departments to provide backup support

• One or more years of experience in irrigation service
• Knowledge of tools, equipment, techniques, skills, materials, and operation of irrigation systems
• Ability to operate equipment such as trenching machines and digging tools related to grounds and landscaping equipment
• Able to perform with minimum supervision and direction
• Strong sense of teamwork and communication
• Ability to complete company-sponsored training to enhance knowledge and skills
• Must have a clean driving record and pass an internal insurance background check to operate a company vehicle
• ASSE 5110 certification and/or plumbing license is a plus

HEROES Lawn Care of Livonia is a start-up franchise offering professional-grade services for your home or business including irrigation, fertilization and weed control, and pet waste removal. We offer our customers eco-conscious lawn conservation powered by innovative technology, including Smart Irrigation systems, personalized agronomic lawn assessments, and real-time estimates directly from our website. Join this growing team with advancement opportunities.