Operations Manager - Law Office
Law Offices of Elizabeth A. Douglas, PLLC
White Plains, NY US
Posted ago
Law Offices of Elizabeth A. Douglas, PLLC

Do you want to help us protect what is most important to clients during their divorce and family law matters?

We are looking for an Operations Manager to work directly with the Law Firm Owner to oversee the administrative and business aspects of running the Firm. We are an enterprising family law firm in White Plains, NY that is growing quickly!

You are an Operations Manager who has prior experience running a small law firm. Previous law firm experience is very important in this role, so please do not apply if you have never worked in a law firm or your only prior experience is as a paralegal, administrative assistant, executive assistant, or bookkeeper.

You must be able to show evidence of your prior success with:

  • Employee supervision, preferably a staff of 10+ people and budgets of $5,000,000 or more
  • Employee engagement and leadership, supervision, and termination
  • Managing bookkeepers, accountants, technology services, and other vendors
  • Managing cases and projects to ensure that they are resolved successfully on time, and on budget

This will be a multi-step interview process so we can get to know each other and make sure we are a good match. Applying now is the first step. If you don’t follow the instructions for applying, your journey stops here. (Yes, we are serious about this. Following instructions is important for an Operations Manager who is supposed to make sure everyone follows the rules.)

Submit your resume and a cover letter in PDF format to us at careers@edouglaslaw.com.

The cover letter should tell us (a) why you would be great for this job, (b) what makes you nervous about this job, and (c) what your favorite movie is and why. Your application will not be considered if you do not follow all instructions. $65,000 - $85,000 yearly.


  • Supervises the work of the non-lawyer support staff and vendors
  • Assists the Owner with recruitment, hiring, and general human resources operations
  • Manages office facilities and office supply inventory
  • Administers payroll (verifying work hours, leave time, overtime) and benefits
  • Assists with drafting, implementing, maintaining, improving, and monitoring execution of the Firm's employment policies and procedures
  • Ensures that the Firm’s business systems processes are fully documented in writing, organized, and available to the team
  • Performs audits spot checks to ensure policies and procedures are being followed and operating as intended
  • Uses reports and case review meetings to ensure clients and matters move through the workflow pipeline at the right pace and that tasks are completed on time. Report to the Administrator/Owner weekly and ensures case status meetings occur at least monthly
  • Reviews case management system for the quality and timeliness of work done meeting deadlines. Monitors tasks and workflow
  • Collects records of expenses of costs advanced to clients and updates the case management system and accounting system accordingly
  • Oversees and manages vendors to ensure they meet deadlines and deliver the quality and quantity of work promised, and where, appropriate, provide metrics to demonstrate satisfaction of services and objectives
  • Prepares weekly Dashboard and Project/Status Report for the Owner/Administrator


We care about skills and experience. We care just as much about your behaviors, habits, and attitudes…the right person for this role must:

  • Not only “adapt” to change, but change - drive it and thrive in it
  • Talk more about the solution than the problem
  • Equally, embrace both aspects of the “work/life balance”
  • Have a high energy level
  • Have thick skin and well-developed empathy
  • Have a sense of humor in equal measure to a sense of compassion
  • Excellent conflict resolution skills

Our Firm has been very successful, and we have grown rapidly. We are proud of the Firm that we have built; we have done a lot of good, and we have gotten a lot of stuff right! But there is a lot of room for improvement and expertise. The right person for this position is someone with whom we can develop trust and who will trust us. The right person for this position will be able to “manage up” to help us help you get your job done.

Knowledge of family law will be helpful. If you don’t have it, you need to commit to getting yourself up to speed quickly because you will be expected to make sure that cases and clients are getting the attention they need and that the staff is following the rules.

This is a management-level position with a compensation plan that includes a salary, benefits, and incentives driven by performance towards defined and tracked KPIs.

We do superb work and take great satisfaction in helping others. We want to be profitable as well. We want to have a good life and we want to pursue our hopes and dreams and help you pursue yours. We care deeply about our work team and we are very dedicated to maintaining a positive and upbeat work environment. If this sounds like a law firm you want to work at and a job you can do, we very much look forward to talking with you soon.

$65,000 - $85,000 DOE
About Law Offices of Elizabeth A. Douglas, PLLC

The Law Offices Of Elizabeth A. Douglas, PLLC, is not like other law firms. We are innovative in every respect. Our firm focuses on family law. We are passionate about helping those we serve in their most difficult trials when their families are at risk. If you are interested in growing professionally and personally in an environment that promotes growth in a collegial atmosphere, this may be the place for you. We value our staff members. We want you to succeed and to have a fantastic legal career.

Why Not Join Us?

  • Competitive salary
  • Health, dental and vision insurance
  • 401k
  • Wellness benefits
  • PTO, accumulation beginning after 90 days
  • Paid holidays
  • Potential for advancement and professional development is available
  • The impact to change the way that people divorce and co-parent after separations

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