Law Firm Intake Specialist
Reardon Anderson LLC
Red Bank, NJ US
Posted ago
Reardon Anderson LLC

Our rapidly-growing law practice is seeking a full-time legal intake specialist to join our team! You’ll survey prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!

HOW TO APPLY:

For the right person, this will be a highly rewarding position. If this sounds like a good fit for you, you will need to complete a two-step process in order to be considered. If both steps are not completed, you will not get a response from our hiring team. Prepare a cover letter with no more than TWO paragraphs and a closing sentence. In the first paragraph explain what you believe are the 3 most important qualities needed for customer service, and why you believe they are the most important qualities. In the second paragraph tell us why you applied to this particular ad. As a closing sentence please write, “I have read the instructions contained in the job posting and have followed the instructions.” Do not send your resume through this online application service. Create an email and send us your resume and cover letter in PDF format to kcatananzi@reardonanderson.com. The subject line of the email should your last name (all caps), followed by a hyphen and “Customer Service Position.”

Please no phone calls

Responsibilities
  • Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency
  • Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
  • Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
  • Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases
  • Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate

  • This is a full-time job, so you MUST be able to work *in the office* for a minimum of 30 hours per week. The first 90 days of employment is a probationary period.  


Qualifications
  • Full familiarity with the Microsoft Office suite, with advanced Excel proficiency
  • Strong computer and data entry skills
  • Previous legal experience highly valued
  • Possesses outstanding communication skills and sense of empathy
  • Familiarity with case management and CRM systems a bonus
  • Customer service or sales experience a plus
  • High school diploma or GED is a requirement; Bachelor’s degree is a plus
About Reardon Anderson LLC

We are a boutique law firm situated in the Red Bank, NJ area. We are looking for experienced and highly motivated individuals to join our team as we continue to grow our practice.


APPLY NOW
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