Sales Specialist
Reidy Law Office LLC
Orland Park, IL US
Posted ago
Reidy Law Office LLC

Are you a sales professional who loves helping your clients get to a better place in their life? 

Do you have the ability to show empathy to others?

Do you use Key Performance Indicators to tell you whether you are on track for your goals?

Do you value teamwork and always strive to work with integrity?

Do you love to learn and are open to being coached?

If you answered yes to the above questions, you may be the Client Experience Specialist we are searching for!

Our rapidly growing law practice is seeking a full-time Client Experience Specialist to join our tribe. We help people in Will County and the neighboring areas through a divorce with dignity. You’ll speak with potential clients who may be going through one of the toughest times of their life and help them make decisions to take action in their life. You will empathize with their situation and help them see clearly what their options are.

We are vested in finding the right fit for our tribe. Please read the details included here and if it resonates with you, it is a good indication that you may be our perfect candidate. If it doesn't feel like a good fit for you, please do not apply.  

We believe in teamwork and are not afraid to ask or offer help to others. We do not allow an attitude of “that’s not my job.” We get the job done. 

We possess integrity and don’t take shortcuts. We strive to always do the right thing even if no one is looking. 

Client satisfaction is our number one goal. We believe our clients are at the core of everything we do, and it is important to listen to what they want so we can meet their needs while providing an exceptional experience for them. We strive to achieve the best possible results for our clients and care about making a difference in their lives.

We believe in systems and Key Performance Indicators to help drive our business and hold ourselves accountable for results. Results matter, and we do not make excuses. 

Summary of who we are looking for:

Our Client Experience Specialist is a professional who has the ability to empathize with our clients and help them identify where they are and where they want to be. They will be able to clearly provide options on how we can help them move forward to achieve a happier life. 

Our Client Experience Specialist is an effective listener and will be able to drill down to the root cause of why the potential client’s situation matters to them, and if they don’t take action what can happen. They will help to clarify the client’s goals and create a vision of what their life can look like if they get the help they need. 

Our Client Experience Specialist should possess a can-do attitude and strive to crush their goals and set new records. They should love to track performance data and use analytics to guide them on how to continuously become better. 

Responsibilities

  • Conduct scheduled consultations with potential clients and provide options of how the firm can help them
  • Follow up with potential clients to see how they are doing and see if they are ready for help if they don’t hire directly 
  • Organize the CRM pipeline to ensure all leads are organized and ensure there is a plan to create engagement with them
  • Convert potential clients to new clients by reviewing and getting engagement agreements signed and process payments to get them started


Qualifications
  • Strong ability to communicate eloquently and empathetically a must
  • Familiarity with case management and CRM systems a bonus

  • Resilient problem-solving skills
  • Proven experience in sales
  • Strong interpersonal communication skills
  • Strong attention to detail
  • Ability to multi-task and adhere to deadlines in a fast-paced environment
  • Great organizational skills
  • Excellent knowledge of basic office programs (Word, Excel)
  • High School Diploma or equivalent, BS in business, marketing or relevant field is a plus

Compensation
$35,000 - $75,000
About Reidy Law Office LLC

We help people through divorce with dignity. Since starting in 2015, we have grown rapidly every year and plan to continue growing so we are looking for the right people to join our tribe.

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