Our law office is searching for a full-time Intake Representative for inbound potential clients. Our ideal teammate will serve with empathy and respect, fielding inbound calls from prospective clients in their time of need, explaining our services, and completing our onboarding process. Do you love the thought of coming to work every day and helping people in their time of need? Apply today!

• Proactively field and respond to all incoming client calls and messages, including reasonable hours on nights and weekends
• Conduct a consultation with the potential client and, if the right fit for our firm and culture, encourage the potential client to hire our law firm
• Complete an administrative intake process to onboard new clients into happy clients
• Aggressively collect on past due payments from clients

This is not a sales position that is commissioned-based or bonus-enhanced. Our Intake Representative is a salaried employee with full benefits, who is not motivated by sales or commissions but is motivated by helping our clients and collaborating with a great team.

• Experience with inbound phone sales is required
• Experience with sales of large ticket items is preferred
• Must be organized and capable of completing administrative and clerical duties timely and with precision
• Must possess outstanding communication skills and be have a sincere sense of empathy in helping others
• Must possess excellent computer skills and comfort in learning new technology and CRM programs
• Must have knowledge of spreadsheet and data management
• Previous legal experience is highly valued

The salary is commensurate with experience and skills.

At Key West Criminal Defense, PLLC, we believe that the practice of law should be interesting, engaging, and fulfilling and that you should work with a team of people – who feel like a small family – dedicated to helping good people, who made a mistake or are wrongfully accused – get their lives back on track with their bright future intact.