Our rapidly-growing law practice is seeking a full-time legal intake specialist to join our team! You’ll survey prospective clients and empathize with them on the details of their case, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We’ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today! PLEASE NOTE: THIS IS NOT A REMOTE POSITION. PLEASE DO NOT APPLY IF YOU ARE NOT IN THE METRO JACKSONVILLE AREA.

• Screen incoming potential client phone calls to make sure the case falls within the scope of the firm, while helping the caller feel heard and understood
• Book consultations for prospective clients with our lawyers to expand our caseload and ensure meeting schedules are accurate
• Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency
• Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files
• Help foster prospective client streams by providing input into awareness and law firm partnerships initiatives alongside the marketing team

• These are just a few of the responsibilities for which you will be entrusted

• CRM and case management software experience a plus
• Background in the legal industry preferred
• Proficiency with Microsoft Office products, especially Microsoft Excel
• Sales or customer service experience highly valued
• Excellent and empathetic verbal and written communication skills required

• THIS IS NOT A REMOTE POSITION. IF YOU ARE NOT IN THE METRO JACKSONVILLE AREA, PLEASE DO NOT APPLY.

We offer performance incentives, training, and growth enhancement opportunities, work-from-home possibilities, insurance & supplemental insurance benefits, paid time off, monthly meetings with a business coach to help you achieve both personal and business goals, and more.

Our environment is fun and energetic while at the same time we get the job done. We enjoy helping our employees be the best version of themselves. We believe that if we invest in you, in turn, you will invest in our firm's success. Together we all succeed! Our company's mission is to change the way people think about lawyers. This starts with red carpet treatment for our employees. Do you have what it takes to be on our team? If so, we'd love to hear from you.