IT Technical Support Specialist
Computer Fellows Inc
Pittsburgh, PA US
Posted ago
Computer Fellows Inc

Our team is in need of an experienced IT support specialist. You’ll play a critical role on our team by supporting our clients technical problems. Applicants should be able to maintain high levels of productivity while never compromising on quality support. If you thrive in a fast-paced work environment and love helping people, this could be a great fit for you. Apply today!

Responsibilities
  • Maintain technological equipment, including phones, printers, computers, operating systems, network systems, hardware etc.
  • Save all files to a computer backup to make sure files are not lost in case the system crashes
  • Implement new technology, such as desktops and computer hardware, operating systems, software programs, and applications

  • Administer new user accounts, work email addresses, and access levels to client new employees to ensure they have everything they need to work efficiently
  • Respond quickly to technical issues so problems can be resolved and our customer employees can continue to work efficiently
  • Review security checks on managed systems to ensure we are protected from cybersecurity threats
  • Maintain client documentation and processes as systems and tickets are completed

Qualifications
  • Great customer service skills and passionate about helping our business succeed
  • Well-versed in Microsoft Office
  • Superb organizational, time management, and communication skills
  • Basic understanding of how to troubleshoot network systems, phone systems, Internet connectivity, and other technological equipment

  • Has worked with a variety of operating systems, including Windows, Mac, iOS, and Android

Compensation
$45,000
About Computer Fellows Inc

Computer Fellows Inc. is a network services/managed services provider based in Pittsburgh, PA. We are focused on helping our customers succeed by understanding their unique information technology needs and developing a fully customized program to care of their IT needs, so they don’t have to.

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