IT Support Specialist
Harrisburg, PA US
Posted ago

Opportunity: IT Support Specialist 

Provide advanced technical support and resolution for the IT support team via remote-control, telephone, and desk-side support. Manage SLAs via ticketing system, contribute to the technical knowledge base, and work with department managers to support projects and operational needs.

This position is based out of Harrisburg, PA.

Potential Career Path   

Support Team Lead - Systems/Network/Security Administrator – Department Manager


Essential Job Functions

  • Provide timely, courteous, and efficient customer service to internal and external users via telephone, remote control, and desk-side support.
  • Track work in Incident Management software and contribute to the technical knowledge base, documentation, and user training.
  • Maintain IT support processes in compliance with Sarbanes-Oxley, PCI, and data privacy regulations.
  • Perform installation of new computer systems, peripherals, software, and network equipment.
  • Advanced troubleshooting of systems, software, and networks including endpoints/servers, operating systems, standard and hospitality-specific software, VOIP phone service, and networking connectivity/equipment.
  • Comply with standards of service established by IT to ensure quality customer service.
  • Be available to work outside of an established schedule as needed to meet critical deadlines.
  • Actively participate in special projects as assigned.
  • Able to participate in a 24/7 manager on duty emergency technical support program.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits.
  • Perform other duties as requested by management.


Position Requirements

  • Associate’s degree or equivalent experience.
  • 2+ years of professional IT experience
  • Strong technical skills in troubleshooting networks, systems, and software issues via remote control and telephone.
  • Self-directed with superior customer service skills.
  • Able to prioritize and resolve issues based on severity and necessity
  • Able to expertly manage and prioritize multiple technical issues and projects simultaneously.
  • Critical thinking and problem resolution skills with the ability to contribute to continuous process improvement and refinement.
  • Hospitality PMS/POS system experience preferred.
  • Hospitality Technologies experience preferred.


About HHM

HHM Benefits and Perks

  • Medical, Dental and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Employee Assistance and Wellness Program
  • Educational/Professional Development

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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