IT Storage Engineer
Riverstone Technology
Remote
Posted ago
Riverstone Technology

We are looking for an IT Storage Engineer with specific experience with Tegile Storage Systems to work on a contract basis to help our team service and support customers that are utilizing Tegile Storage systems. This role will be to communicate with our sales team and customers to troubleshoot, diagnose and resolve technical issues relating to hardware issues. 

Responsibilities

  • Work with the sales team to identify systems that have the capability to support from a hardware replacement perspective
  • Communicate via phone and/or email to troubleshoot, diagnose and resolve technical issues pertaining to Tegile Storage systems
  • Identify hardware replacement requirements for failed parts and assist with the installation of replacement parts
  • Document customer issues and closeout technical cases as they are resolved
  • Order replacement parts from vendors (if needed)
  • Responsible for ticket management from start to resolution

Qualifications

  • Minimum of 5 years of hands-on experience working directly with Tegile Storage systems
  • Minimum of 5 years troubleshooting and resolving technical issues for Tegile systems
  • Excellent communication and customer service skills
  • Ability to create and present a solution to complex problems when one may not easily be identified
  • Direct experience working for Tegile directly is a strong plus, but not required
  • Experience scheduling on-site engineers is a strong plus
  • Previous Third-Party Maintenance experience is a plus, but not required

Compensation
$100 - $200 hourly
About Riverstone Technology

Riverstone Technology is an IT products and services firm that provides Expert-Level Third-Party Data Center Solutions across the globe. We provide businesses with options to lower their IT Infrastructure costs and ultimately increasing their return on investment on their Data Center equipment. Our support services are considered to be the very best in the market with the very best technical resources to solve the most complex issues that are presented to a business's data center infrastructure.


Our company culture is a works hard and plays hard type of environment. Our goals are all results-oriented and we reward our team based on that philosophy.


We put our team members first. We take great pride in our team members and invest heavily in them to ensure each member is successful. We strive to hire the very best top performers in the market because we know the only way to build a successful organization is to start with the best team.

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