Are you a technology-minded thinker who knows how to solve other’s tech problems? Are you good at communicating technical information to non-technical individuals? Do you desire to grow your experience and work with several different technologies?
If you have read this far, we welcome you to learn more about our IT Service Technician position.
Echopath is seeking an IT Service Technician who will be responsible for handling service tickets, alerts, and onsite work for our customers. The ideal candidate will be reliable, highly motivated, possess the ability to work well individually and within our team, have a desire to learn, and have a keen eye for detail and organization.
A day in the life:
In this position, expect every day to be different and fast-moving as we work to enthusiastically support our customers and make sure they are as productive as possible. A typical day includes solving a wide range of both routine and complex support requests involving software and hardware issues. As a member of our support team, you will be able to escalate complex issues. You will regularly interact with our customers to make sure their issues are taken care of and their IT is working for them and not against them.
Examples of the types of systems you could be supporting include Windows Servers, Windows 10, Remote Desktop Deployments, VPNs, SAN/NAS, Virtualization, Azure, Microsoft/Office 365, Firewalls, Switches, Access Points, and AV/EDR Solutions.
Must be a U.S. Citizen who resides in the U.S. and passed a background check
Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity (EOE/AA M/F/D/V/SO/GI)
Desired Technical Skillset
Preferred Solutions Experience
Echopath is an Indianapolis, IN-based IT Managed Services provider. We deliver IT projects, systems administration, help desk, and strategic planning services to clients across the United States. Our team takes pride in ensuring clients get the best solutions for their businesses. By combining a deep understanding of technology and their organization, we become our clients’ trusted partners in IT.