IT Service Engineer
Echopath
Indianapolis, IN US
Posted ago
Echopath

Are you a technology-minded thinker who knows how to solve other’s tech problems? Are you good at communicating technical information to non-technical individuals? Do you desire to grow your experience and work with several different technologies?

If you have read this far, we welcome you to learn more about our IT Service Engineer position.

Responsibilities

Echopath is seeking an IT Service Engineer who will be responsible for handling service tickets, alerts and onsite work for our customers. The ideal candidate will be reliable, highly motivated, possess the ability to work well individually and within our team, have a desire to learn, and a keen eye for detail and organization.

A day in life.

In this position, expect every day to be different and fast-moving as we work to enthusiastically support our customers and make sure they are as productive as possible. A typical day includes solving a wide range of both routine and complex support requests involving software and hardware issues. As a member of our support team, you will be able to escalate complex issues. You will regularly interact with our customers to make sure their issues are taken care of and their IT is working for them and not against them.

Our work.

Examples of the types of systems you could be supporting include Windows Servers, Windows 10, Remote Desktop Deployments, VPNs, SAN/NAS, Virtualization, Azure, Microsoft/Office 365, Firewalls, Switches, Access Points and AV/EDR Solutions.

Benefits

  • Health insurance
  • Flexible Spending Account (FSA)
  • 401(k)
  • Life Insurance
  • Small work culture
  • Have input in a growing company
  • Remote Work
  • Paid Holidays
  • Paid time off


Must be a U.S. Citizen who resides in the U.S. and pass a background check

Equal Opportunity Employer/Minorities/Female/Disabled/Veteran/Sexual Orientation/Gender Identity (EOE/AA M/F/D/V/SO/GI)

Responsibilities

  • Respond to, diagnose and resolve service tickets and alerts
  • Provide onsite support to customers as necessary
  • Be an advocate for our customers and ensure their success with our solutions and services
  • Take ownership of issues and complete tasks in a timely manner
  • Follow established priority guidelines and published processes
  • Be accountable to SLAs and service KPIs
  • Create, update and maintain documentation via ITGlue
  • Thoroughly and accurately document problem resolution via service ticket and punctual time entry
  • Achieve and maintain vendor certifications as necessary
  • Available to participate in the on-call rotation and provide after-hours support as needed
  • Special projects and other duties as assigned

Qualifications

Desired Technical Skillset

  • Microsoft Windows Server
  • Microsoft/Office 365
  • OneDrive/SharePoint
  • Active Directory/Azure AD Connect
  • Azure Active Directory (MFA/Conditional Access)
  • Windows 10 (Azure AD Join)
  • Microsoft Intune MAM/MDM
  • Microsoft Azure
  • Microsoft SQL Backup/Restores
  • PowerShell
  • Firewalls and security services
  • Virtualization
  • Network segmentation (subnetting/VLANs)
  • Wired and wireless Local Area Network (LAN) troubleshooting
  • Wide Area Network (WAN) troubleshooting
  • Printers/Print Server
  • Virus Remediation
  • Lite Network Cabling
  • IT Security Best Practices
  • RMM Automation/Scripting


Preferred Solutions Experience

  • WatchGuard
  • Epicor Prophet 21
  • VMware
  • Veeam
  • ConnectWise Manage and Automate
  • ITGlue


Requirements

  • 1+ Year(s) of IT Help Desk experience in a Microsoft environment
  • Bachelor’s Degree in Information Systems, Computer Technology/Science, or related field
  • Some experience providing technical customer support
  • Strong interpersonal skills and ability to effectively communicate (written and verbal) technical information to non-technical persons a must
  • Reliable Transportation
  • Willingness to travel (25%)

Compensation
$40,500 - $68,500 yearly
About Echopath

Echopath is an Indianapolis, IN-based IT Managed Services provider. We deliver IT projects, systems administration, help desk, and strategic planning services to clients across the United States. Our team takes pride in ensuring clients get the best solutions for their businesses. By combining a deep understanding of technology and their organization, we become our clients’ trusted partners in IT. 

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