IT Senior Systems Engineer
Blacktip IT
Orlando, FL US
Posted ago
Blacktip IT

Onsite position. Do you like to be challenged? Can you fix an Outlook issue or "tip-up" a network without batting an eyelash? Are you motivated to grow personally and professionally? Blacktip IT is an MSP where you can grow your skills supporting M365, networking, and server management.

Education

  • A college degree is preferred
  • Ten or more years of experience if no college degree

Certifications:
Ideally, you take learning and growing in your career seriously. You spend the extra personal time to be "better than the other guy." Here are some certs we'd like you to have:

  • Apple Certified Support Professional (ACSP) 10.15 or newer
  • Cisco Meraki Network Operator (CMNO) or equivalent
  • Microsoft 365 - MS-900 Fundamentals or higher
  • JAMF Pro 100 series (you'll impress us if you've passed the 200 or higher)

Responsibilities

Daily Activities Could Include:

  • Help plan, supervise, and follow-up on internal and strategic projects
  • Go onsite and deploy requested solutions while managing your time economically
  • Escalation of support tickets from frontline engineers, using your technical knowledge to troubleshoot computer, server and end-user issues
  • Write clear, detailed documentation

Core Skills

  • Skills and know-how to do the job (10-14 years). You've touched all the platforms: iOS, macOS, Linux, and Windows (client and Server)
  • Knowledge of principles and methods applied to information technology infrastructure, planning, implementation, and management
  • Ability to analyze, diagnose and resolve end-user technical support issues quickly and accurately (a desktop support wizard). You can handle escalations with ease
  • You can admin Microsoft 365 (including compliance, deployment, and security), because to you, it is old hat
  • Systems Administration in iOS, macOS, and Windows mixed environments
  • Foundational knowledge of Microsoft 365 administration
  • PowerShell scripting (creation, not lifting from others)
  • Understanding and implementation experience of IAM solutions
  • Administration of Cisco Meraki networks (APs, Firewalls, Switches), including general security knowledge
  • Ability to organize work, establish priorities, meet established deadlines, and follow up on assignments with little-to-no direction
  • Know when to ask for help
  • Identify opportunities for continuous improvement

Qualifications

Success Metrics

  • You are highly conscientious and sweat the details
  • You honestly know how to think critically
  • You would rather work alongside others and grow, although you can tackle challenges on your own
  • Agile and Kanban methodologies are not foreign to you

Compensation
$85,000 - $100,000 yearly
About Blacktip IT

We are Blacktip, and our mission is to help our clients achieve better, faster, increased profitability and be a more consistent organization. We are passionate about providing business and technology consulting that not only supports but also transforms your business. Our complete IT-as-a-Service offering combines strategic planning and operational management, bringing integrated, seamless, and mobile solutions that allow your team to focus on what they do best. With more than 40 years of combined experience and the expertise of a Fortune 500 CIO, we strive to make your technology not only efficient and accessible but, most importantly, invisible.

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