IT Helpdesk Support
NAAAM Real Estate Collection
Fredericksburg, VA US
Posted ago
NAAAM Real Estate Collection

We are seeking an entry-level Helpdesk Support Specialist who will be based in our Warrenton, VA office. This role is responsible for answering incoming calls and monitoring incoming emails for internal users in an IT help desk environment through a ticket tracking system.

Responsibilities

  • Network and software application password resets
  • Resolve hardware and software computer issues
  • Printer support
  • Basic troubleshooting and triage of externally hosted software applications
  • Assist customers with MS Office applications
  • Citrix troubleshooting
  • Mobile device support (cell phones, Smart phones, MiFi hotspots, iPads and Samsung tablets)
  • Configure mobile tablets/iPads
  • Assist customers with network connectivity issues
  • Network troubleshooting including hardware and software VPN connections and wireless


Qualifications

  • High School diploma or GED
  • IT related college degree, technical school degree, or Microsoft certification preferred
  • A+ and Net + Certification preferred
  • General understanding of Active Directory and Windows server policies
  • General knowledge of Microsoft Office applications
  • Ability to interact with customers in a polite and professional manner
  • Ability to listen and communicate effectively with customers, peers, and management

Compensation
$20 - 23 hourly
About NAAAM Real Estate Collection

NAAAM Real Estate Collection is a boutique brokerage located in Rockville, MD. It was started in 2004 by Prabhjit Singh. He does 20 million in sales volume himself every year. He was named as one of the top 100 real estate agents in the U.S. by Realtor.com. He is known for his high percentage of conversion of online leads and speaks nationally on this topic at the Inman Connect conference and Realtor.com summit. His brokerage is known for the team atmosphere that has been created so that agents support each other at such a high level that no one ever feels that they are doing it all alone. Whether that means calls in the middle of the night, covering each other's open houses, or covering for another agent when they are going out of town, we are there for each other. This brokerage is a family and we are there for each other to make sure we are all extremely successful.

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