This position will serve as part of our IT team and be the first point of contact for staff and sales associates concerning any Information Technology systems and equipment support. This position will primarily provide support to our Triad and Charlotte locations and will serve as a backup to other offices in the Triangle and Pinehurst regions on an as-needed basis. This position works standard office hours but will cover evening and weekend IT tickets on a rotating basis. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Answer, address, and track help desk requests in a timely manner. (30-40%)
Provide troubleshooting support and analysis. (30-40%)
Administer user logon. (5-15%)
Perform technology training for agents and/or employees. (5-15%)
Assist in support and development projects. Work may include performing research to enhance efficiencies, analyzing and documenting current systems, and assisting with testing and implementation of new technology systems. (5-15%)
May also assist in monitoring, setup, repair, and troubleshooting of printer/faxes/copiers/phone/computer equipment in offices. (0-10%)
Perform any additional responsibilities as requested or assigned. (0-5%)
Knowledge and Skills:
Other (licenses, certifications, schedule flexibility/OT, travel, etc.):
Join BHHS Carolinas Companies’ team of professionals. We are a collaborative group that likes to share ideas and welcomes diverse perspectives. We are attracted to proactive, forward-thinking problem solvers. The BH name is internationally recognized for its strong foundation, financial strength, and integrity. BH is #6 on Fortune’s list of most admired companies and #4 on Barron’s list of most trusted companies. Our parent company is also the largest real estate company in the US. We partner with our team members to provide opportunities for growth so that our associates can achieve successful and meaningful careers.