Intake Specialist
Brighter Day Law
Remote
Posted ago
Brighter Day Law

Remote Intake Specialist

Brighter Day Law is seeking a skilled Intake Specialist to join our growing team. Our mission is to compassionately help families resolve their disputes with personalized legal representation while keeping the best interest of the entire family at heart.

Do you have a passion for helping people going through difficult times?

We are looking for an upbeat, compassionate individual to play an integral role in our administrative team. The ideal candidate can hit the ground running, demonstrating an apt ability to multi-task all while providing exceptional customer service. In this role, compassion and empathy are vitally important, and the ideal candidate embodies this in their communication style. When our clients hire us, they are going through an emotionally trying period in their lives, and our goal is to help them to make their lives better. 

Our Intake Specialist is responsible for the first impressions of the firm, building and facilitating relationships with potential clients and current clients, all while supporting our attorneys. The ideal fit for this role has exceptional customer service skills and takes initiative to set our team and our clients up for success. 

$17 - $19 per hour, dependent on experience. Compensation includes a base plus benefits, including firm-covered medical & life insurance, 401K, paid time off in accordance with firm policies, and merit-based raises and bonuses.

Responsibilities

The best applicant is someone who can hit the ground running:

  • Providing exceptional service to clients when answering phones and performing receptionist duties
  • Completing intake questionnaires with potential new clients with a focus on pre-qualifying leads for consultations
  • Accurately entering data in our case management system and tracking database
  • Calendaring scheduled consultations and attorney/client meetings
  • Composing timely communications to potential new clients; corresponding in follow-up phone calls to ensure they have received the help they need
  • Opening and closing client files in paper and electronic format according to office protocol
  • Working with a high volume of information while undertaking a variety of legal support tasks and working diligently in a team-oriented environment
  • Completing miscellaneous administrative tasks as needed

Qualifications

  • Bilingual in Spanish is preferred but not required
  • Three years of demonstrable customer service experience
  • Previous experience with law firm intake or in another relevant role is preferred but not required
  • Be a thoughtful, empathetic individual who values relationships above transactions
  • Have a can-do attitude, ready to jump in and take initiative on whatever project needs your attention most
  • You are resilient and value growth. We all make mistakes, and we allow for that, but a penchant for accuracy and attention to detail are required to avoid mistakes that can cost our clients dearly
  • Proficiency in Microsoft Office Suite; including Outlook, Word, PowerPoint, and Excel, required
  • Proficiency in AdobePro preferred
  • College degree in a relevant field is preferred but not required
  • You get a lot done while having fun along the way. You laugh and are eager to celebrate your big wins and the wins of your team

Compensation
$17 - $19 hourly DOE
About Brighter Day Law

Our Colorado Springs and Nashville Divorce Lawyers strive to understand the goals of our clients and use our proven legal expertise and knowledge to help them attain those goals while confidently navigating the initial and ongoing challenges experienced in their family law issues. Our mission is to compassionately help families resolve their disputes with personalized legal representation while keeping the best interest of the entire family at heart. We help solve each case based on every individual’s needs. Whether it’s complex dissolution, child custody, negotiating the terms governing separation, property distribution, or using a collaborative approach like mediation to find a solution to the problem, we work with each individual’s needs in mind.

APPLY NOW
Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's  Privacy Policy  and  Terms of Service.