Intake Specialist - Bilingual
Ciment Law Firm, PLLC
Katy, TX US
Posted ago
Ciment Law Firm, PLLC

Looking for a chance to join a close-knit, compassionate team of dedicated legal professionals? Our debt resolution law firm is expanding and needs the help of two intake specialists to take client relations and conversions to the next level and manage our growing number of leads. Our ideal candidate is great on the phone, a naturally compassionate and empathetic listener, a dedication to customer service, and has a passion for helping those in need. You’ll have an opportunity to help a thriving law firm succeed and make a tangible difference in clients’ lives every day. If this sounds like a job you’d love, apply now!

Responsibilities

  • Evaluate prospective client inquiries and phone calls, analyze their case fit, and make sure they feel seen and heard
  • Conduct consultation appointments for potential clients that meet our criteria
  • Supervise "maybe" clients and conduct multiple checkups with the potential client before closing their account
  • Supervise retainers sent to "yes" clients, as well as original information and document procurement needed during onboarding
  • Supervise new client onboarding and current client files through data entry and paperwork collection to ensure our cases are managed efficiently
  • Work with marketing to collaborate on outbound sales tactics and partnerships with other law firms in order to help bring in new cases

Qualifications

  • High school diploma or equivalent required; Bachelor’s degree preferred
  • Previous customer service or sales experience preferred
  • Possesses outstanding communication skills and a sense of empathy
  • CRM and case management software experience a plus
  • Proficiency with Microsoft Office products, especially Microsoft Excel
  • Solid data entry, spreadsheet management, and computer skills
  • Previous legal experience is a plus

Compensation
$50,000 - $75,000 yearly
About Ciment Law Firm, PLLC

We get people out of debt. The Ciment Law Firm practices statewide in Texas. We focus exclusively on resolving our client’s debt through our proprietary 3 steps proven process for debit and credit freedom. 


Our core values are:

  • Integrity - Doing the right thing, always
  • Compassion - Understanding stress and eliminating it
  • Accountability - Taking ownership of all actions
  • Our passion is to help people relieve their financial stress and improve their lives, through next-level representation
  • We are not a one-trick pony. There is no one size fits all solution to resolve people’s debt

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