Intake Scheduler - Mental Health
Psych Choices of the Delaware Valley
Broomall, PA US
Posted ago
Psych Choices of the Delaware Valley

Intake Scheduler - Mental Health

Psych Choices of the Delaware Valley, LLC is a minority-owned outpatient mental health practice in Broomall, PA looking for an administrator with experience in the medical field, or in the area of mental health, to fill a 25-30 hour position in our Intake Department.

The intake coordinator is the sole liaison between potential patients and Psych Choices therapists and medication management providers. This team member is responsible for promptly and professionally tending to the requests of all potential patients inquiring about mental health care at the practice.

Starting pay rate is $12.00/hour, with immediate review after satisfactory completion of 90-day probation. Hours are flexible but must include at least four (4) weekdays. Paid holidays, sick, and vacation time is offered with this position.

COVID-19 considerations:

Our staff is currently working remotely due to COVID-19 and will be returning to in-office work on July 1. Our office adheres to mask, and staff temp check policies. We have implemented necessary precautions to support in-office work/training. This is an in-person position.


The primary roles of the Intake Coordinator position are:

  • Speak with potential new clients who are experiencing difficulties relating to their mental health
  • Maintain boundaries while still making the client feel heard and valued
  • Review all new patient appointment requests and schedule with appropriate personnel
  • Keep accurate and frequently updated logs of patient contacts and scheduling confirmations
  • Utilize a cloud-based EHR system for chart creation and scheduling
  • Verify insurance benefits and adhere to insurance guidelines prior to scheduling
  • Complete PCP outreach letters after all new patient appointments
  • Maintain seamless workflow with other members of the administrative team
  • and take direction from the immediate supervisor [Practice Manager]


  • High school diploma
  • 1-year experience working in a medical office (mental health preferred) in the administrative, billing, or intake capacity
  • Familiarity with insurance benefits is preferred
  • Familiarity with HIPAA is preferred
  • Basic knowledge of Microsoft Excel is required
  • Ability to communicate clearly and professionally (written and oral)
  • Ability to work remotely as needed and maintain a focused and professional home workspace in which to complete tasks
  • Reliability and a strong work ethic is a must

$12-$13 hourly
About Psych Choices of the Delaware Valley

Psych Choices of the Delaware Valley is an established minority-owned private practice that has been in business since 2001. PCDV has longstanding contracts with major insurance companies, which sustains a steady stream of clients/referrals.

Psych Choices is comprised of a variety of clinical expertise and diversity on both master's and doctoral levels to better assist the community's mental health needs. Psych Choices treatment can be in the form of medication management, individual, couples, family, and/or child therapy. PCDV looks to recruit forward-thinking providers who create a safe non-judgmental space for patients to explore holistic solutions.

The PCDV mission and vision can be summed up in 3 core areas: Happiness by Choice Not by Chance, End the Stigma, and Holistic Approaches. Learn more about these core values on the Psych Choices website!

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