Intake Care Coordinator in Mental Health Practice
Abundance Therapy Center
Los Angeles, CA US
Posted ago
Abundance Therapy Center

Abundance Therapy Center is a thriving, expanding group private practice providing mental health services in the greater Los Angeles area. We provide psychotherapy to children, teens, adults, couples, and families. Our team of licensed therapists are passionate about what we do to fulfill our mission of empowering our clients to live their life to the fullest through the practice of psychotherapy.

We are seeking a dynamic, talented, and fun Intake Care Coordinator to join our team. This is a full-time position (40 hours/week).

The Intake Care Coordinator will be responsible for scheduling therapy appointments, handling customer service-related issues, sending out of intake forms, putting data into the EHR system, verify insurance coverage on insurance portals. The intake Care Coordinator will assist the Office Manager of the practice in supporting the administrative operations of the practice. You will wear many hats in this role and must be a fast learner, can multi-task, and adapt to changes quickly. Must be great talking on the phone with clients, tech-savvy and learn our EHR system quickly.

Responsibilities

Responsibilities include but not limited to:

  • Manage intake calls (answer phone and email, schedule intake appointments with an appropriate therapist, answer potential client questions)
  • Check insurance benefits
  • Take responsibility of intake metrics (tracking incoming calls, scheduled sessions, referral sources)
  • Communicate with clinicians regarding scheduling
  • Communicate with management regarding intake metrics and streamlining of intake processes
  • Keep EHR client files organized and manage intake paperwork collection
  • Assume responsibility of maintenance of office equipment (printer, paper, filling office cups and treats, etc.)

Qualifications

Qualifications/Experience:

  • Client scheduling in the healthcare field is highly preferred
  • Experience in working in the mental health/health field is highly preferred
  • Great customer service attitude
  • Proficient in Google Suite applications (Google Sheets is a must)
  • Well organized with great attention to detail and accuracy
  • Professional, friendly manner and professional appearance
  • Ability to perform effectively in stressful situations and willing to adapt and initiate appropriate changes

Personality traits we're looking for:

  • You are looking for an opportunity, where you can learn the business of the mental health field and step into a new growing business and help the growth of the business.
  • Must be a self-starter, punctual and reliable
  • Must be organized and give attention to details
  • Great at multi-tasking, and enjoy a fast-paced working environment

We are looking for someone who is looking for a long-term position (minimum of 1-2 years)

Only the applicants who submit a resume, cover letter, and complete the Employment Questionnaire (see link below) will be considered for this position: https://forms.gle/wGu3KaBepcvRnJ5n8

Compensation
$17 - $18 hourly
About Abundance Therapy Center

Abundance is a group practice of 40+ clinicians with full administrative support and offers competitive pay + benefits package. You have the option to choose a remote or hybrid work environment in a collaborative and positive work culture!


Here at Abundance Therapy Center, we believe in creating the best atmosphere for our clients and employees and giving back to our community. Our mission is to help you thrive, both in your own lives and in your relationships by helping you to reconnect with yourself and the members of your communities and find deeper self-understanding and compassion through psychotherapy. We help navigate difficult emotions, experiences, and life transitions by creating a safe place to grow and heal.

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