Insurance Sales Customer Service Specialist
The Krumm Agency, LLC
Plymouth, MI US
Posted ago
The Krumm Agency, LLC

We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!

*This is a work from home position. Must live in Michigan*

Responsibilities
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
  • Demonstrate accuracy in processing client policy modifications based on the data given
  • Confirm client insurance coverage and provide evidence of insurance papers to policyholders
Qualifications
  • Prior work in a customer-facing position or customer service role is required
  • A general understanding of insurance policies and schedules is preferred
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Display strong communication skills, active listening skills, and personal skills

  • Michigan property and casualty insurance license
  • Be comfortable working on multiple computer platforms

Compensation
$15 - $20 hourly
About The Krumm Agency, LLC

A family-owned and operated insurance agency, primarily representing Meemic Insurance. We also work with AAA, and other carriers to fit our member/client needs.

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