Insurance Customer Service Representative
STATE FARM RODRIGO PLANTER AGENCY
North Miami Beach, FL US
Posted ago
STATE FARM RODRIGO PLANTER AGENCY
Our growing firm is seeking an organized and friendly account manager to play a strategic role on our team. You’ll be responsible for answering any client questions or concerns about coverage, policy changes, and billing deadlines. Our ideal candidate will be able to provide an excellent customer experience and demonstrate a basic understanding of our insurance products. If you are a strong communicator with strong attention to detail and have an interest in growing your career in the insurance industry, we’ll train you up on the skills you need to succeed in this role. Can’t wait to get started? Apply to join the team today!
Responsibilities
  • Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding
  • Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners so you can help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address the latest rules and policy updates
  • Consult with clients to help process quotes and issue renewals or any updates needed to current policies
  • Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process
  • Document any policy changes on customer accounts according to NAIC regulations in our book of business and clearly communicate with customers about those updates
Qualifications
  • Must have very strong follow up, written and verbal communication skills and problem-solving skills
  • We are looking for candidates with an Associates or Bachelor’s degree but will consider those with relevant insurance industry experience, as well
  • Insurance experience as an insurance agent or other position is preferred but we will provide training as needed for the right fit and skillset
  • Applicants must have basic computer skills and be able to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
  • Active insurance license in your state or willing to get licensed in 90 days
Compensation
$45,000 - $75,000 yearly
About STATE FARM RODRIGO PLANTER AGENCY

Excellent working environment. Growing opportunity. Helping customers since 1922.

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