Insurance Customer Service Representative
Mike Elliott Insurance Agency
Maitland, FL US
Posted ago
Mike Elliott Insurance Agency
Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today!
Responsibilities
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Maintain a record of customer interactions and follow up on their experience with our organization
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Demonstrate accuracy in processing client policy modifications based on the data given
Qualifications
  • Must have knowledge of Microsoft Office and customer relationship management software
  • High school diploma or GED equivalent needed
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Prior work in a customer-facing position or customer service role is required
Compensation
$40,000+
About Mike Elliott Insurance Agency

Mike Elliott Insurance is family-owned and looking to expand our team. We pride ourselves on the service we provide our customers and the community we live in.

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