Insurance Customer Service Representative
J Andre Pendleton/DBA State Farm Insurance
Little Rock, AR US
Posted ago
J Andre Pendleton/DBA State Farm Insurance
We're looking for someone passionate about providing excellent customer service to our clients and policyholders. As our next insurance customer service representative, you will show our policyholders the value of being one of our customers by generating insurance quotations and providing coverage advice. You'll also be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. The ideal candidate for this role has prior customer service experience and excellent communication skills. If this sounds like you, apply now!
Responsibilities
  • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Confirm client insurance coverage and provide evidence of insurance papers to policyholders
  • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
Qualifications
  • You must have previous customer service experience for this position
  • Position requires a high school diploma or GED equivalent
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Display strong communication skills, active listening skills, and personal skills
  • Basic knowledge of insurance policy procedures and schedules is preferred
Compensation
$46,500 at plan commission
About J Andre Pendleton/DBA State Farm Insurance

I'm an agent with 29 years of experience, ready to help you grow!

Welcome to Andre Pendleton’s State Farm Insurance Agency in Little Rock AR! We are proud to provide insurance for the businesses and families of our community. We provide our customers with individual insurance, family insurance policies, and business insurance throughout Pulaski County and neighboring areas.  

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