Insurance Customer Service Representative
Shaw Insurance Agency
Hurst, TX US
Posted ago
Shaw Insurance Agency

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

We offer a competitive salary plus commission along with Health Benefits and PTO! Come be a part of our winning team!

  • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
  • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Follow-up on client interactions in a thorough manner to ensure customer satisfaction

  • As a Personal Lines Insurance Agent, you will be responsible for providing exceptional customer service to our clients and helping them understand their insurance policies.
  • You will also be responsible for processing policy applications, processing changes to current policy, answering client questions and concerns, providing quotes and policy information, and providing general advice on insurance and risk management strategies.

  • Prior work in a customer-facing position or customer service role is required
  • A general understanding of insurance policies and schedules is preferred
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • Display strong communication skills, active listening skills, and personal skills
  • High school diploma or GED equivalent needed

  • Must have current Texas P&C License
  • The ideal candidate should have experience in the personal lines insurance field and a deep knowledge of the industry.
  • They should also have excellent customer service skills, strong communication abilities, the ability to work independently as well as on a team, and a commitment to providing the highest quality customer service.

$35,000 - $45,000 yearly
About Shaw Insurance Agency

Shaw Insurance Agency is an established family-owned Independent Insurance Agency looking to add to our team! As an Independent Insurance Agency, we are able to look at our different "A" rated carriers to determine what is the best fit for our client's needs. Each client is different and we take the time to learn what their particular needs are.

We are intentional about relationships and our clients are not just another number to us. Our family has been serving North Texas since 1982 and community involvement and partnership is important to us! We understand that what we do matters and we consider it an honor to serve our neighbors.

We are a little different - we don't require cold calling, nights, weekends, or quotas! We offer paid time off, health insurance, and salary plus commission! The base pay will depend on experience. We work hard but have fun together!

Come be a part of our SHAWsome team!

Acceptable file formats include .doc, .docx, .pdf, .txt.
By applying, you consent to WizeHire's  Privacy Policy  and  Terms of Service.