Customer Service Agent
Movement Insurance
Fort Mill, SC US
Posted ago
Movement Insurance
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!
Responsibilities
  • Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
  • Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
  • Identify common customer issues and bring them to the attention of the team
  • Interact with the sales lead to maintain and improve service and product knowledge
  • Reply to incoming calls from customers including products and service questions, general information, and complaints

  • Help deliver a great experience to the people who do business with us
  • Communicate with clients and internal departments on updates, changes, and corrections to policies
  • Advise clients on coverage and other insurance products offered by Movement Insurance
  • Maintain positive relationships with insurance company/partners to achieve or retain a favorable status for Movement Insurance


Qualifications
  • High school graduate, G.E.D. recipient, or equivalent
  • Strong knowledge of customer interface and interaction
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills

  • 1-2 years of Property and Casualty Insurance experience
  • Experience at independent agency preferred, but not required
  • Multitasking skills are necessary
  • Thrive in a fast-paced, high volume work environment

Compensation
$35,000 starting salary
About Movement Insurance

Movement Insurance is a fun, fast-paced work environment with room to grow for motivated individuals. At Movement Insurance we know that finding the right insurance is more than just choosing the right company, it's also choosing the right coverage that fits our clients' specific needs. Join our team and help provide expert guidance for all our clients.

Check us out on our website: www.movementinsurance.com

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