Insurance Customer Service Representative
Farmers - Dallas County
Dallas, TX US
Posted ago
Farmers - Dallas County

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

Responsibilities
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
  • Confirm client insurance coverage and provide evidence of insurance papers to policyholders
  • Apply appropriate changes to consumer policies based on the information provided
  • Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
  • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
Qualifications
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • High school diploma or GED equivalent needed
  • Excellent active listening, interpersonal, and communication skills
  • Previous customer service experience required for this position
Compensation
$30,000 - $60,000 yearly
About Farmers - Dallas County

Work culture is our main focus at our office. Our culture is one of growth and accountability, We read, journal, and set goals in both our personal and professional lives on a monthly basis. We look to improve daily and want those who want to accomplish those same things in our office.

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