We are seeking a positive, personable, Customer Service Representative to assist our growing agency. If you have a license in Property and Casualty, this is a plus. The job will be 40 hours per week. Successful candidates must have the ability to multi-task in a fast-paced environment, have a strong work ethic, exceptional communication skills, both verbal and written, and excellent customer relations! Strong compensation package for candidates with insurance industry experience.
- Maintain customer accounts and update with new account information as needed
- Interact with the sales lead to maintain and improve service and product knowledge
- Handle incoming calls and in agency client visits from customers including products and service questions and other general information
- Update agency management system as needed from client interactions and follow up to confirm accuracy and client satisfaction
- Work with the entire agency team to create a positive workplace atmosphere and 5 star client experience
- High school graduate, G.E.D. recipient, or equivalent
- Excellent interpersonal skills with a desire to be part of a successful team
- Excellent customer service
- Strong phone and in person communication skills
- Strong computer proficiency
- Licensed in Property and Casualty Insurance preferred
- Experience preferred
- Bilingual a plus
About Family Insurance
Family Insurance is a locally owned and operated independent insurance agency. We have served the local community in their insurance needs for over 15 years. We offer auto, home, commercial, and life insurance with a variety of carriers such as Nationwide, Liberty Mutual, Travelers, Donegal, Utica, Progressive, NC Grange, Safeco, National General, Foremost, and many more. At Family Insurance, we treat every client and our teammates like family!