Insurance Account Manager
RPR Insurance
Brentwood, TN US
Posted ago
RPR Insurance
We’re seeking an organized and highly motivated insurance account manager to join our growing team. Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. You will help customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly tracked in our secured systems. This is a chance to build on your experience, with plenty of room for growth. If you’re looking to take on an important account management role during this period of high-growth as we attain new business, we’ll provide the training you need to succeed in this position. Start your application today!
  • Consult with clients to help process quotes and issue renewals or any updates needed to current policies
  • Provide helpful answers to clients on any policy or billing questions including explanation of coverage or rate changes to ensure complete understanding
  • Document any policy changes on customer accounts according to NAIC regulations in our book of business and clearly communicate with customers about those updates
  • Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners so you can help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address the latest rules and policy updates
  • Facilitate communication with clients and claims adjusters to process all documentation reporting a claim on a current policy

What You Will Be Doing – And Maybe More:

  • Start your day with a Team Huddle. This sets the tone for the day. Here you will share what your agenda is for the day, how you lived out a company Core Value the prior day, and what your Top Priority for the Day is. Remote team members will conference daily using Zoom.
  • Communicating with existing clients via email, phone, and text. You’ll answer questions about coverage, limits, claims, and maybe even random things like their favorite color or the weather. It’s ok to ask the client about their day, what is going on in their life while you’re helping them. Caring for others and being relational is important.
  • You’ll assist with updates to policies. For example - someone may buy a new home and need to update their plan with us –Don’t forget to congratulate them! Someone may need to add a teen driver to an auto policy or change vehicles out. Your job is to help them make changes and give advice to their plan with us when called upon.
  • Following up when a client has a claim is an important part of this role. Letting the clients know you are here for them and that you want to make sure they are taken care of makes a big difference.
  • Helping existing clients understand their renewal pricing, changes, and updates is part of this role. This is where knowing your stuff is important. Insurance can be confusing to some, so we want to make sure we explain with a smile and give empathy if they are not sure of what's going on.

  • Applicants must have basic computer skills and be able to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
  • Insurance experience as an insurance agent or other position is highly preferred but candidates with the appropriate skills should still apply, training is provided
  • Applicants must have an active insurance license in their state or be willing to get licensed in 90 days
  • Must have very strong follow up, written and verbal communication skills and problem-solving skills
  • Associates or Bachelor’s degree required, or commensurate insurance industry experience

  • Candidate must have 5 + years experience in the Independent Agency channel and be familiar with 6 of the following 9 companies: ASI, AutoOwners, Erie, Encompass, Hanover, MetLife, Progressive, SafeCo
  • Compensation is based on proven skills as an AM and years of experience. Candidates with a Life Insurance license are highly desired

$55,000 - $68,000
About RPR Insurance

Our Core Values are what sets us apart. Our culture is phenomenal and it is felt throughout our organization and those we serve.

Our Purpose:

Empowering People to Build and Protect Legacy!

How We Do it / Our Core Values:

· Be Brave, Take Ownership

· Cheerleader to All

· Champion the Relationship

· Gets it Done

· Be Curious, Know the Why

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