Insurance Customer Service Representative
Farmers Insurance
Bellevue, NE US
Posted ago
Farmers Insurance

We’re seeking an organized and highly motivated insurance customer service representative to join our growing team. Responsibilities include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations. You will help customers understand their coverage, assist them with any claims as needed, and ensure all relevant data is properly tracked in our secured systems. This is a chance to build on your experience, with plenty of room for growth. If you’re looking to take on an important account management role during this period of high growth as we attain new business, we’ll provide the training you need to succeed in this position. Start your application today!

Responsibilities
  • Update policy changes on customer accounts in our book of business and inform clients about policy changes according to NAIC regulations
  • Give clear answers to clients on any coverage or billing questions including information on rate fluctuations or policy changes to ensure full understanding
  • Gather all documentation needed for reporting a claim and contact an adjuster to process it against a current policy
  • Help create competitive quotes when it is time to issue renewals or make updates to a current policy
  • Meet regularly with agents to keep up with industry standards, insurance products, current rates, coverages, insurance policies, and carriers, so you can assist clients, underwriters, sales representatives, account executives, and the rest of our service team with understanding and addressing the newest rules and policy updates
Qualifications
  • Must have active insurance license in your state or must be willing to get licensed in 90 days
  • Relevant insurance experience as an insurance agent or other position is helpful but not required, training will be provided if your talents are a good match
  • Candidates should have an Associates or Bachelor’s degree, but all candidates with insurance industry experience will be considered
  • Applicants must have basic computer skills and be able to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
  • Must have very strong follow up, written and verbal communication skills and problem-solving skills
Compensation
$48,000+
About Farmers Insurance

At our local agency, our goal is to be the neighborhood's resource for personal and financial protection through a needs-based analysis to protect and grow our customers' futures. This fun, flexible working environment offers competitive pay as well residual income. I commit to supporting and serving you in your work aspirations as much as we support and serve our clients.

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