Insurance Customer Service Representative
Courtney Rogers State Farm
Beaverton, OR US
Posted ago
Courtney Rogers State Farm
Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has excellent rapport with clients. If this sounds like you, please start your application today!
Responsibilities
  • Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
  • Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
  • Follow-up on client interactions in a thorough manner to ensure customer satisfaction
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Track current marketing activities, so you can appropriately respond to insurance-related inquiries with all of the resources at your disposal
Qualifications
  • Understands how to utilize a database for processing client information and how to use Microsoft Office to create necessary documents
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • Display strong communication skills, active listening skills, and personal skills
  • Previous customer service experience required for this position
  • Must have high school diploma or GED equivalent

  • Ability to pass a background check and obtain the needed state insurance licenses.

Compensation
$55,000 - $65,000 Salary plus commissions
About Courtney Rogers State Farm

Our organization, Courtney Rogers State Farm, is located in Beaverton, Oregon. We help customers protect what they value most and help them plan for a solid financial future. We are a full-service agency offering several products and services such as:


  • Auto
  • Home
  • Commercial
  • Life
  • Retirement Planning
  • Bank products
  • Mortgages

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