Insurance Customer Service Associate
State Farm
Fairbury, IL US
Posted ago
State Farm
Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!
  • Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
  • Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Apply appropriate changes to consumer policies based on the information provided
  • Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems
  • Previous customer service experience required for this position
  • Must possess exemplary interpersonal skills, communication skills, and active listening skills
  • Position requires a high school diploma or GED equivalent
  • Knowledge of insurance products and policy schedules is preferred

  • Current Illinois Property and Casualty license preferred.

About State Farm

There has never been a better time to be on the Greg Kurtenbach Agency team! Our office is growth-oriented with a strong focus on servicing our existing clients. With two State Farm locations, our office is year after year ranked among the top 5% of all State Farm offices across the country. If you are looking for an exciting career with unlimited income potential, a career with our office is the place to be. Control your own success while having the opportunity to learn how you can quickly become a State Farm agent through our agency aspirant program.

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