Insurance Customer Service Agent
The Krumm Agency, LLC
Plymouth, MI US
Posted ago
The Krumm Agency, LLC

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!

*This is a work-from-home position. Must live in Michigan and hold an active insurance license.

Responsibilities
  • Verify new customers coverage and present policyholders with proof of insurance paperwork
  • Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
  • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed
  • Follow-up on client interactions in a thorough manner to ensure customer satisfaction
  • Apply appropriate changes to consumer policies based on the information provided
Qualifications
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • Previous customer service experience required for this position
  • High school diploma or GED equivalent needed
  • Excellent active listening, interpersonal, and communication skills

  • Michigan property and casualty insurance license
  • Be comfortable working on multiple computer platforms

Compensation
$15 - $20 hourly
About The Krumm Agency, LLC

A family-owned and operated insurance agency, primarily representing Meemic Insurance. We also work with AAA, and other carriers to fit our member/client needs.

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