Insurance Customer Service Representative
Rick Huynh's State Farm Agency
Campbell, CA US
Posted ago
Rick Huynh's State Farm Agency

Our growing firm is seeking an organized and friendly account manager to play a strategic role on our team. You’ll be responsible for answering any client questions or concerns about coverage, policy changes, and billing deadlines. Our ideal candidate will be able to provide an excellent customer experience and demonstrate a basic understanding of our insurance products. If you are a strong communicator with strong attention to detail and have an interest in growing your career in the insurance industry, we’ll train you on the skills you need to succeed in this role. Can’t wait to get started? Apply to join the team today!

Responsibilities
  • Record any policy updates or changes on customer accounts by tracking them in our book of business and communicating with clients to explain any updates to their coverage
  • Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding
  • Support clients reporting claims on current policies by gathering all documentation needed to give to the adjuster to process
  • Meet regularly with agents to keep up with industry standards, insurance products, current rates, coverages, insurance policies, and carriers, so you can assist clients, underwriters, sales representatives, account executives, and the rest of our service team with understanding and addressing the newest rules and policy updates
  • Help create competitive quotes when it is time to issue renewals or make updates to a current policy
Qualifications
  • Insurance experience as an insurance agent or other position is preferred but we will provide training as needed for the right fit and skillset
  • Associates or Bachelor’s degree required, or commensurate insurance industry experience
  • Must have very strong follow up, written and verbal communication skills and problem-solving skills
  • Jobseekers need to have basic computer skills and have the ability to use Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

  • Applicants must have Property & Casualty, and Life & Health License in California

Compensation
$24 - $28 hourly
About Rick Huynh's State Farm Agency

State Farm Insurance Agent located in Campbell, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Rick Huynh - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home, and life insurance.

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