Installation Coordinator / Part Time
iDeal Floors
Duncanville, TX
Posted ago
iDeal Floors

iDeal Floors is a faith based, family-owned company looking for a new team member to administer multiple customer service support functions. This part-time position will be an integral part of our Installation Department, working closely with installers, flooring specialists, and customers. Impeccable customer service is the foundation of our business.

Hours/Compensation:  

  • Up to 30 hours per week, 5 days a week, 8:00am - 5:00pm. Some Saturdays required. We are closed Sundays 
  • $13-14 per hour, commensurate with experience 
  • Health and dental benefits available after 60 days 
  • 401(k) after 6 months with company match up to 4% 
  • Annual Profit Sharing
Responsibilities
  • Coordinating installations 
  • Maintaining constant customer communication during scheduling and installation 
  • Responding to customer inquiries confidently with a strong grasp of product and service knowledge 
  • Competently explaining processes to customers 
  • Documenting customer inquiries and responses 
  • Job auditing 
  • Installation repair calls 
  • Following up on repair issues, ensuring concerns are resolved appropriately 
  • Maintain open communication with team members in a timely manner 
  • Job-costing installer payroll 
  • Installation satisfaction calls/scans 
  • Filing, faxing, and other general administrative duties
Qualifications
  • Bi-Lingual in Spanish REQUIRED 
  • Strong organizational skills 
  • Multi-tasker with excellent time management skills 
  • Superior communication skills 
  • Great attention to detail 
  • Ability to identify and efficiently solve problems with a strong sense of urgency and follow-through 
  • Positive and professional demeanor 
  • Self-starter with a desire to learn 
  • Strong integrity, able to maintain confidentiality 
  • Diplomacy handling complex situations and diverse personalities 
  • Proficiency in MS Office Suite 
  • Work well with management, sales, installation, support, and warehouse staff 
  • Works efficiently and effectively with limited supervision 
  • Ability to think outside of the box
Compensation
$13 - $14/hr
About iDeal Floors

iDeal Floors was founded in 2011 in Duncanville, Texas and was formerly known as Big Bobs Flooring for over twenty years. At that time, the Hames family felt there was a need for quality flooring at a price that families could afford. We didn’t believe that families should have to choose between quality floors that would last, and price, and we developed a product line that could cater to all price points.

What makes iDeal Floors different is our staff and our personal commitment to customer satisfaction. We aim for satisfied customers every time, and that shows in the level of customer service. Our sales staff are never high-pressure, but rather they are dedicated to getting our customers the best flooring solution for their needs and budget.

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