Experienced Client Concierge Sales Specialist
The Law Offices of Josephia Rouse
Ellicott City, MD US
Posted ago
The Law Offices of Josephia Rouse

We’re searching for a well-rounded, insightful "Experienced Client Concierge Sales Representative" to join our team and support our clients as they make the one decision that will make the most impact on the trajectory of their life after divorce.

You’ll need strong persuasion skills to turn customer prospects into qualified leads by showing them the better future they have to look forward to by trusting our process "Divorce With A Plan". Our ideal candidate is an excellent deal-maker who believes in our firm, believes in the gift of showing people how to have a better future, and is a team player who enjoys working with a tight-knit team. If you’re looking to work in a data-driven environment and advance your career in sales, please apply today!

Responsibilities
  • Report on key performance and sales metrics on a monthly and quarterly basis to ensure sales goals are achieved
  • Funnel new qualified leads into the sales pipeline by following up with each prospect via email, phone calls or other forms of communication
  • Qualify incoming leads so appointments are arranged as fast as possible to provide an excellent customer service experience

In accordance with the ethical rules governing lawyers, the Salesperson will not provide legal advice, quote a fee (however, the Salesperson may share a fee that has been determined by the Owner), or enter into an engagement with a PNC "Potential New Client". The Salesperson will prepare prospective clients for entering into an engagement with the Owner or other designated attorney by obtaining the client’s signature and then receiving an attorney’s approval.

The Salesperson will conduct in-depth meetings with Prospective New Clients for the purpose of selling legal services. During these meetings the Salesperson will:

  • Follow policies and procedures to communicate with PNCs effectively.
  • Collect information about PNCs for which they are seeking the Firm’s help.
  • Assure the PNCs that the Firm’s attorneys and staff will be able to help them.
  • Show compassion for PNC's troubles.
  • Provide a general description of the Firm’s services in the area where the PNC needs help.

The Salesperson will oversee the client onboarding process:

  • Create the Engagement Agreement and accept payment with attorney approval.
  • Send emails to appropriate parties within the firm to start a new case.
  • Follow up with clients 5 days after being hired and verify onboarding was completed.
  • Follow up with clients 15 days after being hired to ensure they are receiving great client support and answer any of their current concerns.

The Salesperson will stay in contact with PNCs who do not appear for their consult, and PNCs that do not sign up after their initial consultation to keep the door open for them to come in when they are ready.

The Salesperson will keep detailed records about the number of PNCs that contact the firm, the number that are scheduled for an initial consultation, come in for initial consultations, the number that engages the firm, and other associated metrics (referral source, average case value, etc.).

The Salesperson will actively engage in dialogue with management regarding the quality and volume of the leads, offering constructive feedback and suggestions for improvement based on the “front lines” experience.

Qualifications
  • Must have a valid U.S. driver’s license and be able to travel by car
  • High school diploma or equivalent required, college degree preferred
  • Great time management, interpersonal, and communication skills, both written and verbal
  • Working knowledge of the sales process and CRM software
  • Proven track record of at least 2 years of experience in a sales position or related field

  •   2 years of experience in sales of products or services, luxury or high-end products and services are preferred. A proven track record using a consultative sales approach is required.
  • A strong interest in consultative solutions selling.
  •  Experience with CRM, particularly reporting, is required.
  •  Knowledge of the legal industry is an asset.
  • Real-life experience & a few “battle scars” give you empathy and understanding is an asset. Experience overcoming a major obstacle in life and making an important change in your life, so you know at your core that others can do it too, is a plus.


Compensation
$50,000 plus incentive compensation
About The Law Offices of Josephia Rouse

We are a fast-growing, tech-savvy family law firm, looking for someone who is up for the challenge of making a difference every day in the lives of our clients. Our clients are our focus, we are focused on creating a plan with them and following through with that plan so that they can look forward to a better life after divorce.

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