Inside Sales / Customer Service
The Maki Group / Keller Williams Atl Partners
Suwanee, GA
Posted ago
The Maki Group / Keller Williams Atl Partners
This position is an Inside Sales role responsible for cold calling. Candidate will be responsible for driving sales by effectively scheduling inspections and delivering excellent customer service to clients and customers.
Responsibilities

ESSENTIAL DUTIES:

  • This position will mainly be responsible for cold calls  
  • Follow Inspector Call Center phone script/training  
  • Sell Inspection companies add on services by phone to potential customers or clients  
  • Listen to and assess the callers’ needs  
  • Provide information to prospective clients 
  • Schedule inspections 


Qualifications

KNOWLEDGE AND SKILLS:  

  • Phone systems 
  • Sales training
  • Customer service experience
  • Computer skills - data entry, scheduling and Microsoft Office programs
  • Able to work regular office hours to include Saturday
  • Eligible to be employed in the U.S.
  • Fluency in Spanish is a plus, but not required

JOB QUALIFICATIONS:

  • Maintain professional appearance and demeanor consistent with the Inspector Call Center image
  • Courteous and cooperative with customers and employees 
  • Strong listening and communications skills
  • Good organizational skills
  • Attendance and participation in all staff meetings
  • Abide by all rules, regulations and policies contained in the employee manual

PHYSICAL AND MENTAL REQUIREMENTS:

  • Ability to function in high-pressure situations
  • Manual dexterity to operate a computer and other electronic devices 
  • Ability to take legible hand-written notes where necessary
  • Correctable vision and hearing
  • Excellent interpersonal skills
  • Clear, easy to understand oral communication ability
  • Ability to sit for prolonged periods

TRAINING NEEDED:

  • Software: Inspection Support Network (ISN)
  • Phone script
  • Office set up and systems
  • Customer complaint and resolution process
  • ICC training program

Compensation
$10 - $13 per hour
About The Maki Group / Keller Williams Atl Partners

We are a team that's certified, licensed, bonded and insured, backed by more than 50 years of industry experience. 

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