URGENTLY HIRING!

VETERANS ARE ENCOURAGED TO APPLY!

Use your automotive experience in a call center environment. No more turning wrenches!

We are looking for team members for our fast-growing auto service contract company. You will work directly with repair facilities to identify and resolve issues on behalf of our consumers in a timely manner and in accordance with written contracts. You will possess a high level of integrity, commitment, and work ethic Are you ready to jump into a role with an opportunity for growth? Apply now!

• Receive, process, and investigate a variety of claims to verify whether specific insurance policies and insurance coverage apply prior to determine claim settlements

• Include accurate data, evidence, related documentation and other crucial records in detailed service contract claims reports
• Take ownership of the claims process, working claims from first call to resolution
• Review and execute contracts
• Order and review inspections
• Work directly with repair facilities to establish and maintain effective and mutually beneficial relationships for the benefit of our consumers
• Perform auto part sourcing using company approved vendors
• Provide recommendations as a result of findings
• Document all interactions within database

• Strong integrity and critical-thinking abilities complemented by effective skills related to clear communication, negotiation, and customer satisfaction
• Effective prioritization and time management skills are essential to success simultaneously managing multiple claims

• Two-year technical automotive degree; and minimum two-year related experience and/or training; or equivalent combination of education and experience
• Ability to work with all types of people and personalities
• Ability to meet all applicable deadlines in a timely manner
• Must be able to work independently and productively with minimum supervision
• Able to recognize issues, identify possible causes and resolve routine problems
• Possess the ability to use tools for research
• Have above average automotive knowledge
• Can diagnose vehicle problems with information provided from service facility
• Ability to read, analyze, and interpret documents and contracts
• Ability to respond to common inquiries or complaints from consumers
• Ability to write routine reports and correspondence

We are a fast-growing service contract company, launching our new home division. We pride ourselves on customer service and satisfaction.