In Office Automotive Service Advisor
CarGuard Administration
Overland Park, KS US
Posted ago
CarGuard Administration



Use your automotive experience in a call center environment. No more turning wrenches!

We are looking for team members for our fast-growing auto service contract company. You will work directly with repair facilities to identify and resolve issues on behalf of our consumers in a timely manner and in accordance with written contracts. You will possess a high level of integrity, commitment, and work ethic Are you ready to jump into a role with an opportunity for growth? Apply now!

  • Receive, process, and investigate a variety of claims to verify whether specific insurance policies and insurance coverage apply prior to determine claim settlements

  • Include accurate data, evidence, related documentation and other crucial records in detailed service contract claims reports
  • Take ownership of the claims process, working claims from first call to resolution
  • Review and execute contracts
  • Order and review inspections
  • Work directly with repair facilities to establish and maintain effective and mutually beneficial relationships for the benefit of our consumers
  • Perform auto part sourcing using company approved vendors
  • Provide recommendations as a result of findings
  • Document all interactions within database

  • Strong integrity and critical-thinking abilities complemented by effective skills related to clear communication, negotiation, and customer satisfaction
  • Effective prioritization and time management skills are essential to success simultaneously managing multiple claims

  • Two-year technical automotive degree; and minimum two-year related experience and/or training; or equivalent combination of education and experience
  • Ability to work with all types of people and personalities
  • Ability to meet all applicable deadlines in a timely manner
  • Must be able to work independently and productively with minimum supervision
  • Able to recognize issues, identify possible causes and resolve routine problems
  • Possess the ability to use tools for research
  • Have above average automotive knowledge
  • Can diagnose vehicle problems with information provided from service facility
  • Ability to read, analyze, and interpret documents and contracts
  • Ability to respond to common inquiries or complaints from consumers
  • Ability to write routine reports and correspondence

$18 - $20 hourly
About CarGuard Administration

We are a fast-growing service contract company, launching our new home division. We pride ourselves on customer service and satisfaction.

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