We need someone that can represent our core values and perform service calls for Plumbing or HVAC. Individuals will be working closely with dispatch and our service manager
The Service technician is tasked with client satisfaction and efficient field execution on all service calls. Having overall responsibility for the success of the call from start to finish. We are looking to deliver the best service and we always strive for a 5-star service rating with all of our customers.
- Work conjunctively with the service manager, dispatch, and other technicians to install, repair, and service Plumbing HVAC related
- Complete all calls efficiently, and educate customers
- Input and document all data in detail into our service software (Service Titan)
- Clocking in and tracking time correctly and accurately
- Order equipment and material
- Oversee and perform multiple service calls at once
- Present accurate and timely cost impact pricing to owner for all changes, and get authorization to move forward
- Collect payment on-site through our service software
- Assist customers on choose a maintenance plan and or financing options
- Maintain tidy truck with stocked inventory
- Arrive on time daily
- Strive for 5-star rating on google on every service call
- Demonstrate our core values daily
- Self-motivated and flexible team player that isn't afraid to ask for help
- Positive attitude and culture driven
- Strong written and verbal communication skills
- Leadership Skills
- Strong written, verbal, analytical and interpersonal skills
- Service Titan is a plus
- Possess a RI or MA Plumbing, Refrigeration Tech, or Sheet Metal License
- OSHA Certified is a plus
- EPA Certified is a plus
- Ability to pass a background check and drug test
RCL Mechanical is a locally owned business with deep roots here in the community. Our goal is to provide the best service possible to our customers and continue to build exceptional relationships through exceptional service!
If you are looking for an opportunity with a growing team, great culture, team atmosphere, and support? RCL Mechanical is here!
