Human Resources Manager
ALCOVA Mortgage
Roanoke, VA US
Posted ago
ALCOVA Mortgage

The Human Resources Manager performs duties at the professional level in some, or all, of the following functional areas: employee relations, training and development, recruiting and onboarding, employee benefits and compensation management, and payroll functions. This position is an extremely perceptive person who can relate to individuals at all levels within the organization. The HR Manager is sensitive to corporate needs, employee goodwill, and business needs.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

  • Provides day-to-day direction in all aspects of human resources
  • Maintains all employee files and applicant documentation as dictated by governing agencies
  • Develops and implements new policies and procedures as needed and/or requested
  • May assist the VP of HR in coaching, counseling and guiding managers before employee Performance Improvement Plans are presented
  • Manages and tracks all employee disciplinary action
  • Assists with Unemployment Notices of Entitlement and potential charges in a timely, efficient manner an attends unemployment hearings when necessary
  • Reports, maintains, and monitors all workers' compensation case files
  • Assists in all areas of recruitment and onboarding as needed
  • Acts as an employee relations specialist and liaison
  • Ensures compliance with USCIS Form I-9 Employment Eligibility Verification
  • Assists with the employee performance evaluation and pay preview process
  • Assists with employee eligibility for benefits plans and processes changes as needed
  • Assists with annual open enrollment communications and election process
  • Assists with verifying benefit billing accuracy and processes for payment
  • Assists with communicating past-due premiums to employees and follows-up on same
  • Assists with maintaining and coordinating employee recognition programs
  • Assists with new hire login information across the Company
  • Clear understanding of NMLS guidelines and regulations
  • Knowledge of HRIS systems to assist with administration duties
  • Coordinates and schedules meetings and trainings for the HR Team
  • Assists with the coordination of Company events
  • Prepares training materials and PowerPoint presentations for the VP of HR
  • Prepares monthly HR newsletters and other correspondence as needed
  • Assists in drafting employment agreements and offer letters
  • Assists with reports requested by ownership, VP of HR, and other departments


  • Bachelor's degree in human resource management or a related field preferred, or equivalent education, training, and experience
  • Five (5) plus years of experience in human resource generalist role, preferred
  • High aptitude for understanding internal business operations and sales functions is required
  • Background in employment law and other government compliance regulations required
  • Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Strong analytical and problem-solving skills
  • Ability to prioritize tasks and to delegate them when appropriate
  • Proficient with Microsoft Office Suite or related software
  • Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

This job operates in a clerical office setting; climate-controlled surroundings with adequate lighting and little or moderate noise when in the office. In this role, the individual routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

This is largely a sedentary role; however, some filing and photocopying is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary. 

Days and hours of work are Monday through Friday, 8:30 A.M. to 5 P.M. Evening and weekend work may be required, as job duties demand.

This position performs additional duties as assigned, given adequate guidance and resources. This Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


About ALCOVA Mortgage

Most companies start with a business plan. ALCOVA Mortgage started with a friendship. Bound by common background and inspired by a passion to serve, childhood friends Bobby Nicely, Billy Siple and Rob Lindstrom dreamed of one day starting a business.

In 2003, the trio joined together to establish a mortgage company—ALCOVA—an acronym for Alleghany County, VA, in honor of their roots.

In 2012, ALCOVA Mortgage made its debut on the Inc. 5000 list of fastest-growing private companies in the United States and has been recognized every year since. The company’s phenomenal growth of 96% in three years propelled it into the league of such legendary superstars that gained notoriety on the prestigious list as Dell, Microsoft, LinkedIn, Pandora, Timberland, Zillow, Yelp, and Domino’s Pizza.

Today, ALCOVA continues to thrive, largely because of its roots in friendship and the passion to serve.


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