Housing Case Manager
Homeward Bound of WNC
Asheville, NC US
Posted ago
Homeward Bound of WNC

Homeward Bound’s housing programs provide short and long-term financial assistance for housing and case management support to individuals and families experiencing homelessness in Buncombe County. Case Managers are trained to assist individuals with identifying barriers to housing stability and engage in goal planning that aims to link individuals to the resources and skills that they need in order to achieve long-term housing stability. This person must have a Bachelor’s degree in human services, social services, or comparable experience. Applicant must also have experience working with mental illnesses and substance abuse disorders. Most importantly, we are looking for individuals that have passion for the work and compassion for all people experiencing homelessness in our community, no exceptions.


  • Work with each client to develop and/or strengthen their goal plan according to individual goals and objectives
  • Maintain contact with all housing clients on a scheduled basis, appropriate to their particular status and needs
  • Ensure that all client interactions are person-centered, goal-focused and reflect each client’s goal plan
  • Build professional relationships with clients, providers, and community partners
  • Provide clients training in the areas of personal hygiene, accessing community resources, medical adherence, household management or other needs as outlined in the client’s goal plan
  • Exercise patience, understanding, and concern for each client’s well-being, safety, development, and enjoyment of life
  • Provide transportation to clients when required
  • Make referrals to supportive services in our community as appropriate and support each client in navigating this process
  • Facilitate and assist with client move-in process
  • Facilitate and assist with moving-out clients and cleaning units
  • Be an effective mediator and advocate for all housing clients
  • Effectively use compliance tools and ensure observance of all data standards and record-keeping as required the grant requirements and Homeward Bound
  • Effectively use U.S. Department of Housing and Urban Development (HUD) tools and ensure compliance with data standards and record-keeping as required by HUD and Homeward Bound
  • Document all client interaction and maintain accurate paperwork/reports
  • Communicate effectively in oral and written forms with clients, their families, their significant others, coworkers, supervisors, other service agencies and the community
  • Perform annual re-certifications and inspections for each client and accurately update files as necessary
  • Attend weekly case management meetings and other specified meetings and trainings as required


  • Bachelors of Social Work or related degree, graduate degree or comparable experience
  • Prior experience with homeless population or populations with high clinical needs
  • Must be able to lift 50lbs
  • Operate proficiently a personal computer, software, fax machine, printer, and copier

$19.23 hourly
About Homeward Bound of WNC

For over 30 years, Homeward Bound has been the leading nonprofit in Buncombe County focused on ending homelessness, using the Housing First model since 2006. We have an annual operating budget of approx. $7.1 million, with 90 dedicated staff members, including case managers trained in motivational interviewing and trauma-informed practices. We work collaboratively with community partners and have a proven track record of helping individuals and families achieve long-term successful housing stability.

Since adopting the Housing First model, we have moved more than 2,236 people from homelessness into permanent housing, 89% of whom remain successfully housed. For more information, visit: https://homewardboundwnc.org/


To prevent and end homelessness in our community through permanent housing and support.

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