Housekeeping Manager
Five Rivers Management
Brunswick, GA US
Posted ago
Five Rivers Management

JOB TITLE: Executive Housekeeper

LOCATION: Hotel

DEPT: Operations

REPORTS TO: General Manager

POSITION SUMMARY
This position is responsible for providing leadership and direction for all housekeeping and laundry activities of the hotel; ensuring the highest level of cleanliness for both the guest rooms and public areas, and maintaining guest satisfaction.

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS

  • Must be physically and visually able to utilize the computer and other necessary office equipment
  • Capable of working in a faced paced environment and in stressful situations
  • Must be able to walk and stand for long periods of time
  • Must be able to periodically kneel, reach, crawl, and twist torso as needed to accomplish required tasks
  • Must be able to respond to multiple task interruptions in order to provide service to internal and external customers
  • Must adhere to the company dress code
  • Must have availability Weekdays and Weekends

Responsibilities

  • Inspect guest rooms, public areas, and heart of the house for cleanliness to Brand standards
  • Train, motivate, coach, counsel, and discipline according to brand standards
  • There will be times that you will have to clean rooms due to demand
  • Maintain supply and linen inventories
  • Be able to work a flexible schedule
  • Supervise the operations of housekeeping and laundry areas to ensure the achievement of productivity and quality service standards
  • Maintain a regularly scheduled cleaning program as detailed in the Housekeeping Calendar
  • Prepare a weekly schedule for the housekeeping department based on the business forecast.
  • Follow Brand labor guidelines and maintain MPR within the standard
  • Balance and clear room status nightly; compare the P.M. housekeeping report with the hotel PMS and resolve any discrepancies
  • Using MOP report room repairs or unsafe conditions to Manager and Maintenance
  • Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner
  • Report and track lost and found articles
  • Actively participate in hotel’s Manager On Duty program
  • Follow company policies and procedures (i.e., OSHA, BBP regulations, and other state and local regulations)
  • Apply all safety and security policies consistently
  • Participate in the hiring and evaluation process
  • Perform other duties as assigned by supervisor or management including cleaning rooms
  • Obtain any locally required certifications

Qualifications

  • Must have previous management experience
  • Must have previous Housekeeping Experience
  • Must possess and acute attention to detail
  • Must have the ability to train others
  • Knowledge of MS Word, MS Excel

MINIMUM EDUCATION:

  • High School Diploma or GED required

MINIMUM EXPERIENCE:

  • Prefer at least one (1) year of related housekeeping experience and previous supervisory/management experience

MINIMUM SKILL REQUIREMENTS

  • Must be able to comprehend and speak the English language
  • Must have good organizational and time management skills
  • Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
  • Must have sound judgment and discretional skills and work with little or no supervision
  • Must be able to consistently work under pressure and simultaneously prioritize multiple projects

Compensation
$13.75+
About Five Rivers Management

Our hotel is located in Midvale UT and run by Five Rivers Management.

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