Hotel Systems Technology Analyst
Philadelphia, PA US
Posted ago

The Technology Analyst, Hotel Systems works across HHM’s portfolio to coordinate hotel technology projects, troubleshoot escalated system issues, and manage vendor relationships with a focus on PMS and POS systems. The position includes up to 30% travel to hotel properties across the US as needed for projects and support.

This position is based out of Philadelphia, PA, or Harrisburg, PA.  The Technology Analyst Hotel Systems collaborates with vendors to support other property-based technologies as needed. The preferred candidate will have experience in the hospitality industry and a fundamental understanding of the hotel technology stack. This position reports to the Technology Manager of Hotel Systems.   


  • Independently coordinate approved hotel technology projects across the hotel portfolio; 
  • Coordinate hotel technology installations and upgrades at existing and newly acquired hotels; with a focus on PMS and POS systems.
  • Collaborate with the HHM IT team, property teams, and vendors to resolve problems in technology systems including hospitality applications, networks, and telecommunications
  • Provide system training to hotel and corporate employees
  • Provide weekly and monthly updates on assigned projects
  • Publish timely and thorough documentation on administration and support of all related systems
  • Support a variety of interfaces between hotel PMS and associated hotel technology
  • Manage third-party vendor relationships to maintain and resolve problems for hotel systems: voice and data circuits, guest WiFi, PBX, PMS, POS, guest entertainment/technology
  • Respond to after-hours emergencies from the corporate support team
  • Follow all national brand standards 
  • Track all property IT work in the corporate help desk system accurately and timely
  • Perform other duties as required


  • Bachelors degree or equivalent certifications and work experience in information technology; 2+ years of hospitality technology and project management experience is preferred.
  • Technical and operational experience with PMS and POS systems, particularly Micros/Oracle PMS and POS products preferred.
  • Experience PCI compliance related controls is highly desired.
  • Flexibility for local and regional travel up to 30% of the time.

About HHM

HHM Benefits and Perks

  • Medical, Dental, and Vision Health Insurance
  • Paid Time Off
  • 401k Company Match
  • Free Basic Life Insurance
  • Travel Discounts
  • Employee Assistance and Wellness Program
  • Educational/Professional Development

What We Believe

  • People Are Our Capability
  • Hearts That Serve
  • Only Excellence
  • Stay Nimble
  • Own It

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