Hotel Receptionist
Microtel Inn & Suites
Pleasanton, TX US
Posted ago
Microtel Inn & Suites
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
  • Handle customer complaints as necessary
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Qualifications
  • Comfortable taking telephone calls and mitigating stressful situations
  • High school diploma, GED, or equivalent
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • 1+ year of hotel industry experience or related job preferred
Compensation
$11 - $13 hourly
About Microtel Inn & Suites

This position is open for both properties:


Microtel Inn & Suites by Wyndham Pleasanton and Microtel Inn & Suites by Wyndham Cotulla

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