Hotel Overnight Front Desk
The Rushmore Hotel
Rapid City, SD US
Posted ago
The Rushmore Hotel
Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction. Previous hotel experience is not required but guest service experience is highly preferred. If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.
Responsibilities
  • Compile and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
  • Process additional administrative, bookkeeping. and accounting procedures as required
  • Execute front desk clerk duties as required, such as processing reservations and check-ins, delegating housekeeping, security, and service requests, responding to guest inquiries, and resolving guest complaints as needed
  • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process
  • Ensure all guests feel they are having an exceptional experience at the property

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates, and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Qualifications
  • Great communications. and excellent customer service skills are required
  • High school diploma or equivalent required; some college preferred
  • Overnight shift; requires flexible hours
  • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
  • Computer proficiency is required; experience with accounting or reservation software is preferred

  • Work experience as a Hotel Night Auditor, Hotel Front Desk Agent, Receptionist, or similar role
  • Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • A degree in hotel management is a plus

Compensation
$14 - $15 hourly
About The Rushmore Hotel

On the corner of Mt. Rushmore Road and Main Street in downtown Rapid City, SD. A hotel for travelers who value their time after work. Our property is preferred by business travelers, tour groups, and lifestyle adventurers.

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