Hotel Night Desk Agent
Hotel Felix
Chicago, IL US
Posted ago
Hotel Felix

Are you a genuine people person who has a passion for providing excellent customer service? Our property is seeking a hotel night desk agent to join our growing group of hospitality professionals. We provide the training, tools, and the team to help bring your career to the next level. If this sounds like an opportunity you’ll love, please start your application today!

Responsibilities
  • Ensure all guests feel they are having an exceptional experience at the property
  • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management
  • Delegate housekeeping, security, and service requests, respond to guest inquiries and resolve guest complaints, process reservations and check-ins, and other front desk agent duties as required
  • Complete additional bookkeeping, administrative, and accounting procedures as requested
Qualifications
  • Diploma or equivalent from high school is required; some college is desired
  • Flexible overnight hours are required
  • Front desk clerk duties, guest services, night auditor or previous hospitality experience is preferred but not required
  • Outstanding communication skills and excellent customer service skills are required
  • Must be computer proficient; experience with accounting or reservation software is a bonus
About Hotel Felix

As downtown Chicago’s first hotel to enjoy Silver LEED (Leadership in Energy and Environmental Design) certification from the U.S. Green Building Council, our four-star hotel has mastered the art of combining luxury and sustainability.

At the corner of Clark and Huron Streets, step past our vintage façade into a lobby that feels worlds apart from the urban bustle.

Elements of earth, wind, water, and fire create an immediate sense of relaxation and wellbeing, with contemporary furnishings and a glass fireplace lending a stylish yet cozy feel. 

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