Hotel Front Desk Receptionist
Hastings Country Inn
Hastings, MN US
Posted ago
Hastings Country Inn

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Field customer complaints when necessary

Responsible for the overall operation of the Front Desk, which includes:

  • room rental
  • reservation management
  • Employee staffing
  • record-keeping
  • report preparation
  • guest relations
  • act as property manager on duty when assigned

Qualifications
  • Comfortable taking telephone calls and mitigating stressful situations
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • High school graduate, GED recipient, or equivalent
Compensation
$16 - $19 hourly
About Hastings Country Inn

Hastings Country Inn is a newly updated hotel in Hastings. We are a property that is moving forward.

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