Hotel Guest Experience Associate
Tälta Lodge
Stowe, VT US
Posted ago
Tälta Lodge

Lark Hotels is seeking a Guest Experience Associate at our location in Stowe, VT, Talta Lodge. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Do you have a passion for service and love to put a smile on people’s faces? If so, start your application today!

*Currently looking for both Full-time & part-time

Responsibilities

  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Handle customer complaints as necessary
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Communicate with housekeeping to make sure guest rooms are ready
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications
  • Well-versed in taking telephone calls and handling stressful situations
  • High school graduate, GED recipient, or equivalent
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Compensation
$16 - $18 hourly
About Tälta Lodge

Talta Lodge is designed with the adventurer in mind. Built for all four season activities—from skiing to mountain biking, to fly fishing and hiking—the property is ideally located along the little river with access points to the Stowe recreation path. Featuring plenty of gear storage, a pump track, indoor pool, and sauna, this hotel is your basecamp for exploring Stowe, Vermont and the surrounding area.

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