Hotel Guest Experience Associate
Spa City Motor Lodge
Saratoga Springs, NY US
Posted ago
Spa City Motor Lodge

Lark Hotels is seeking a Guest Experience Associate at our location in Saratoga Springs, NY, Spa City Motor Lodge. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Do you have a passion for service and love to put a smile on people’s faces? If so, start your application today!

Responsibilities
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Handle customer complaints as necessary
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Qualifications
  • Must have graduated high school, received a GED or equivalent
  • Working knowledge of Microsoft Office and reservation management systems
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • Well-versed in taking telephone calls and handling stressful situations
Compensation
$16 hourly
About Spa City Motor Lodge

Our 42 rooms are inspired by the dynamic artist culture and tradition of Saratoga. A modern motor lodge with interiors reminiscent of an artists studio, our guest rooms invite you to take in all that Saratoga Springs has to offer. After a day of outdoor adventure, downtown exploration, or race watching we offer a modern palette for your inspiration or relaxation.

Spa City Motor Lodge is located in the center of downtown Saratoga Springs, an inspired town with rich culture and a lively dining scene. Whether you’re escaping the city, road-tripping through the Hudson Valley, or exploring the Adirondacks, Saratoga Springs is ideally situated to be the gateway to your upstate New York adventure.

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