Hotel Guest Experience Associate
The Frenchmen — Lark Hotels
New Orleans, LA US
Posted ago
The Frenchmen — Lark Hotels

The Frenchmen is looking to grow their team with a Guest Experience Associate. The Guest Experience Associates are responsible for our guests' critical first impression of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The critical service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Do you have a passion for service and love to put a smile on people’s faces? If so, start your application today!

Responsibilities

  • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
  • Handle customer complaints as necessary
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Communicate with housekeeping to make sure guest rooms are ready
  • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

Qualifications

  • Displays impeccable interpersonal, time management, organizational skills, and customer service skills
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • Has previous experience or working knowledge of Microsoft Office and reservation management systems
  • High school graduate, GED recipient, or equivalent 
  • Well-versed in taking telephone calls and handling stressful situations

Compensation
$15 hourly
About The Frenchmen — Lark Hotels

Welcome to The Frenchmen Hotel, a boutique hotel tucked away on a special little corner of the very street that shares our name. A place to discover the rhythms and flavors of the Marigny and the comforts and delights of staying in. A place where the days and nights take their own course. A place to stay laissez-faire. 

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