Hotel Guest Experience Associate
Tradewinds Carmel
Carmel-by-the-Sea, CA US
Posted ago
Tradewinds Carmel

Lark Hotels is seeking a Guest Experience Associate at our location in Carmel-by-the-Sea, CA, Tradewinds Carmel. Guest Experience Associates are responsible for the critical first impression our guests have of our properties. Guest Experience Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above and beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and end in delivering a departure experience that makes a guest want to be a return customer. This position requires an outgoing, enthusiastic personality, strong attention to detail, and the ability to work without constant direct supervision. Do you have a passion for service and love to put a smile on people’s faces? If so, start your application today!

  • Part-time with the possibility of increasing hours
  • Flexible schedule

Responsibilities
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Field customer complaints when necessary
  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Bookkeeping: keep accurate records of all hotel guest account information
Qualifications
  • 1+ year of hotel industry experience or related job preferred
  • Has experience answering telephone calls and troubleshooting stressful situations
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
  • High school diploma, GED, or equivalent
  • Exhibits working knowledge of Microsoft Office and reservation management systems
Compensation
$17 - $19 hourly
About Tradewinds Carmel

A serene sanctuary nestled among tree-lined streets, our hotel in Carmel, CA radiates calm and comfort. Originally built in 1959, this ideally-located boutique hotel incorporates Japanese, Balinese, and Chinese décor elements in its 28 rooms and throughout the premises. Set against a backdrop of the Pacific Ocean and just steps from the town’s shops, galleries, and restaurants, Tradewinds features a tranquil private courtyard and meditation garden with a cascading fountain, bamboo trees, lush flowering ginger, and a cozy fire pit. Inside, guests will enjoy beautifully-appointed rooms with luxurious linens and high-end amenities. As relaxed as it is refined, Tradewinds inspires a sense of harmony and overall wellness, allowing you to simply unwind and take in your beautiful natural surroundings in peace.

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